Shipping policy
LULLA — Shipping Policy
Last updated: February 22, 2026
Order Processing
All orders are processed and fulfilled within 2–5 business days of
order placement. Once processed, your order will be handed to our
shipping partner for delivery.
Please note that processing times may be extended during periods of
high demand, promotional events, or due to operational constraints
outside of our control.
Estimated Delivery Times
United States: 3–5 business days after dispatch
Combined with processing time, your order will typically arrive
within 5–10 business days from the date of purchase.
Delivery times are estimates only and are not guaranteed.
Shipping Partners & Tracking
We ship via FedEx and other major carriers. Once your order has been
dispatched, you will receive a confirmation email with tracking
information. Please allow up to 24 hours for tracking updates to
appear after dispatch.
Shipping Delays
While we make every effort to meet estimated delivery times, delays
may occasionally occur due to factors outside our control, including:
- Carrier disruptions or capacity issues
- Weather conditions
- Public holidays
- Global supply chain disruptions
- High order volumes
In such cases, delivery times may be extended. We appreciate your
patience should this occur.
Extended Delivery Circumstances
In rare circumstances where additional time is required to fulfil an
order, we reserve the right to extend delivery timelines. If a
significant delay is anticipated, we will notify you via email with
an updated estimate.
Incorrect Address
Please ensure all shipping details are correct at checkout. We are
not responsible for delays or non-delivery caused by incorrect or
incomplete address information provided by the customer. If you
notice an error after placing your order, contact us immediately
at Rosie@mylulla.com — we cannot guarantee changes can be made
once an order has entered processing.
Lost or Undelivered Orders
If your tracking shows your order as delivered but you have not
received it, please contact your local FedEx facility first, then
reach out to us at Rosie@mylulla.com. We will do our best to assist
but are not liable for packages confirmed as delivered to the address
provided at checkout.
Contact Us
For any shipping queries, please contact us at Rosie@mylulla.com
We aim to respond within 2–3 business days.